Dear Customer,

Thank you for choosing Apollo Stay I, please find below the Terms & Conditions, which need to be adhered during stay.

Admission to Apollo Stay I:

All symptomatic people who require quarantine in single rooms. These may be people with

1. Travel history
2. Contact history with suspected COVID – 19 patients
3. As suggested by the government officials/hospitals.
4. Anybody who is symptomatic with fever/respiratory symptoms/ Comorbid conditions need to bring a latest prescription from the treating hospital/doctor, before availing this facility.

"The Right to Admission will be on the discretion of the Facility Manager."

Admission Formalities: The guest is advised to

• Show your Booking confirmation message/email to the Hotel Manager / Admissions Executive.
• The guest has to carry a valid identity and address proof.
• Bring medicine kit – for diabetic, hypertension and other pre-existing condition based on current medication needs.

Guests Opted for OYO Rooms are advised to:

• Arrange for clothing and bed linen (as required) for two weeks.
• Third party delivery – Zomato will be the food delivery partner; Rs 200 for three meals a day, breakfast, lunch and dinner, delivery at facility. (included in room rent)
• Get his/her personal kettle – milk powder sachets and tea bags / instant coffee sachets will be arranged by FACILITY PARTNER on payment basis.
• Washing Protocol - 2 Weeks of clothing – guest to bundle the soiled clothing. The guest will be trained on the washing protocols for washing the garments.

Transportation: From Home Facility/Out Station

1. Kindly reach the facility on your own transport modes.
2. Ample parking will be available for self-driven cases.

Check-In Process: The Facility Manager on duty will facilitate smooth checking in of the guest with the following -

1. Recording of vitals, downloading of Ask-Apollo App & training on how to use it.
2. A thermometer will be provided while checking in.
3. Other essentials like the WIFI password and internal telecom numbers.
4. Acceptance from the guest on the protocols laid out at the Quarantine facility.
5. Water will be provided to the guest while checking in – refills can happen on need basis.
6. Food will be inclusive in the package of stay. Any additional requirement on food from the guest, will be charged extra.

Medical Protocol’s:

• Each guest can avail one Tele consultant slot daily.
• Reminder to the Guest before the schedule slot time (15 Mins Prior) by Facility Manager.
• Pharmacy SPOC will arrange for a call to the Guest enquiring on any medicine refills to be arranged at the facility.
• All monitoring shall be done by guest themselves during the quarantine period. They will be explained by the Facility Manager at the time of Check-In.
• This will be entered in the case sheet and communicated during the tele-consultations.
• Upon exhibiting any of the symptoms like (fever, cough, difficulty in breathing, or gastrointestinal symptoms), the guest shall immediately notify the Facility Manager at the facility, who gets in touch with the City Medical Lead.

“In Case of Medical Emergency: On the advice of the medical team, if any guest needs to be shifted to a hospital for further testing or treatment, the Facility Manager will trigger the shift-out protocol. And the same will be informed to the guest family members & other concerned authorities.”

Discharge & Check-Out Process:

• On successful completion of the quarantine period, the Facility Manager notifies the regulatory authority on the successful completion of the quarantine period.
• Check-out details will be relayed
• To the family of the guest.
• The 24x7 doctor team for updation.
• Pharmacy SPOC for required action on pharmacy refills.
• Guests can avail Apollo Ambulance for drop at their homes. The actual time of commute will have to be planned basis availability of the ambulances.

Do’s & Don’ts:

1. Do not step out of the room. In case of any need please inform the staff and wait for instructions.
2. Switch off the electronic devices if not needed.
3. All the rooms will be completely isolated – no common doors and balconies.
4. Novisitorstobeallowed.Incasethereisanemergencyinhousenurse/health Facility Manager to approve and guest to wear the necessary PPE before stepping out.
5. Please put the disposable plates and used lined properly inside the disposable bags and keep them outside the room. Residents must use the dustbins kept in the rooms for collecting all garbage during the day/ night.
6. Doors to be kept closed and any contact with the door knobs avoided by staff.
7. Kitchen and washing area entry will be prohibited for guests.